Return Policy

If for any reason you are not in love with your purchase, we are happy to give you in-store credit with in 14 business days. Items can not be worn or washed and they must be in their original condition. All accessories, hats, shoes and sale items are FINAL SALE. The customer is responsible for shipping charges. Email us at sales@willowandjae.com if you have any questions.

If you received an item that is damaged, we must be notified with in 3 business days. Items can not be washed or worn. We will mail you a return address label to mail it back. Store credit will be issued once the item has been received. Because items sell out quickly we can't offer direct exchanges. 

If an item is returned and does not meet the above criteria, it will be returned to you at your cost. If we are unable to make contact with you, we will assess a 20% restocking fee. 

Orders can not be modified or cancelled once the order has been placed.

If you have any questions or comments please contact us through our email:

sales@willowandjae.com

You may also contact us through Facebook messenger or Instagram.